FAQ

1.) How do I cancel my order?

In the event you wish to cancel your order, please contact us within 12 hours of receiving confirmation of the order at support@xorvos365.com. Please be advised that any cancellations after 12 hours will no longer be allowed and will not be entertained.

 

2.) When will I get my tracking number?

Once an order has been processed, a tracking number takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or if the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at support@xorvos365.com

3.) Where can I get my tracking number?

A tracking number will be sent to your email 3 to 5 days after confirmation of your order. If you have not received your tracking number within 5 business days, kindly send us an email at support@xorvos365.com.

4.) How can I know exactly when my order will arrive?

We are unable to provide you with an exact date and time of delivery. Delivery times are influenced by product availability, geographic location of the seller, your shipping destination and the courier partner's delivery schedule in your location.

5.) I need my order fast, do you guys provide expedited shipping?

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within United States and Internationally as mentioned.

6.) How long does delivery take?

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. 

Please take note that there may be some unforeseen circumstances such as customs delays that we are unable to control on our end, some delays are expected if there is an upcoming holiday season as well.