Shipping and Returns

Payment Policy:


At Xorvos 365, all transactions are conducted in USD currency only. Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address. 

Shipping & Delivery Policy

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Once an order has been processed, a tracking number usually takes 3-7 business days to be generated. Please take note to allow 3-5 business days for your tracking information to be updated. If you have not received your tracking number within 7 business days and/or if the tracking status is "not available" within 3-5 business days from the time you have received your tracking number, kindly send us an email at support@xorvos365.com.

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end, some delays are expected if there is an upcoming holiday season.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or backend charges incurred.

Please be aware: Once an order has been shipped, it cannot be refunded.

 

IMPORTANT:

We are not responsible if a package is not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If shipping information is not entered in correctly before your item gets shipped out (within 24 hours), we are not responsible for the lost package. If you realize you have made an error in your shipping details, kindly e-mail us at support@xorvos365.com as soon as possible.

 

Return & Exchange Policy

14 Day Return Policy

We have a strong 14 day return policy upon receiving your item(s).  You may return the item only after 14 days of receiving the item as long as it is NOT used, remains in the original packaging, and have a VALID reason for your return. We reserve the right to determine if your request is valid. After 14 days we will NOT offer refunds under any circumstances.  If you are unhappy for any reason, please contact us at support@xorvos365.com and let us know.  We want to make sure your buying experience remains pristine.

Damaged Product

We will refund or replace ANY damaged product no questions asked.  Please send an email to support@xorvos365.com within 14 days upon receiving the item.  After 14 days we will NOT refund any items.

Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a reimbursement or replacement within 14 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to support@xorvos365.com. If the case is deemed valid, Xorvos 365 will cover related cost to reimburse.

After 14 days of receiving the item, buyers can no longer request for item reimbursement for any reason.

 

Cancellation & Modification Policy

Cancellation on Orders

In the event you wish to cancel your order, please contact us within 12 hours upon receiving confirmation of your order at support@xorvos365.com. Please be advised that any cancellations requested after 12 hours or purchase will not be entertained.

 

Modifications on Orders

Buyers are allowed to make changes to orders placed within 12 hours of purchases and before orders are fulfilled. Changes requested after 12 hours of purchase will not be entertained.